Terms of service

Terms & Conditions


When you order products and services from us, this as an offer from you to purchase such products and services. We may refuse to accept such orders for any number of reasons – such as unavailability of products or services, product or pricing errors, or our stock not meeting our quality control standards.

If the tree(s) on your order are growing on, we will give you an estimated date, when your order will be ready.  However, this is purely an estimate and is not a confirmed date.  The weather, natural vigour of the variety etc, are all factors out of our control and therefore, sometimes your order may take longer than expected to be ready to release from the nursery.  We will release your order from the nursery when the trees have passed their final inspection.

Bespoke Grafted Orders:

We are proud of our high success rate with our grafting service.  However, sadly a tree will simply fail to meet our high standards and will be deemed as a failure as it is too weak and likely to die once planted.  In this instance, we will re-graft your tree on a second occasion.


If you are not happy with your trees when you inspect them after delivery, call or email us immediately. We will replace a tree within 12 months if it fails due to canker becoming evident within the tree or rootstock.  We regret we cannot replace a failed tree that has died due to pest infestation, environmental disease, lack of watering/over watering, planted incorrectly, issues associated with pruning.

We would ask you to send at least 2 clear, in-focus photographs (preferably digital) as soon as you think there is a problem. One from a distance to show the planting area, and one close up. We may also ask for a sample plant for analysis.

You meet the cost of carriage for the replacements

The planting of any of our Goods is an expression of your satisfaction with the delivery of our plants. You must then recognise that they are perishable and that we have no control over the conditions in which you keep them, the ground in which they are planted, the manner in, which they are planted or the way in which you tend your trees afterwards. Their health is your sole responsibility.

Please note that a like for like replacement will be offered, (subject to availability) we regret that we do not offer a monetary refund.

This guarantee, which is not transferable, in no way affects your legal rights.

We have the right to inspect the plants in situ and our guarantee is void if they have been removed without our receiving 7 days notice in writing.

Delivery Address:

We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.  If the goods are being delivered by a third party we will advise them of your request but cannot accept any responsibility if they ignore our request.

Delivery outside the UK:

We do not offer delivery to other destinations outside the UK. 

You must ensure that you bring to our attention at the time of order any additional certification or requirements that are statutory in the delivery/planting location.  Any additional charges must be met by the customer.  It is the customers’ sole responsibility to ensure that any import documentation outside of the British Isles is advised to us at the time of order and any additional cost in compliance will be met by the customer.


All payments will be charged at the published price list current at the date of order. No charge is made to a consumer for credit card payments. Payment for on line ordering are via card or Paypal payment. However should you wish to telephone your order, we accept debit and credit cards, or alternatively payment can be made by BACS payment. Orders are taken on the understanding that we charge your account at the time when the order is taken even though it may not be possible to supply the order until a much later date. No dispatches will be made until full payment is made.


Prices include VAT where applicable. We reserve the right to revise any prices in the event of unforeseen circumstances or a change in the VAT rate.   VAT does not apply to fruit trees.

The advertised cost of the item is for the item only and does not include any delivery charge.

Product Images:

Product Images are as a visual guide and representation only, please refer to the full product description for further details.


Where trees are being grown on for you or grafted especially for you, we cannot offer a monetary refund of your order but will be happy to provide alternative varieties (subject to stock, like for like price) or supply a credit voucher to be redeemed at your leisure or gifted to a third party. The credit voucher will be valid for 12 months from the issue date.

Privacy and Data Protection:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We may use cookies to assemble your order, but they contain no personal information. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name and address
• phone number
• email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.